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Privacy Policy

Ivonaag (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to ivonaag.com (the “Site”). This Privacy Policy explains what personal data we collect, for what purposes, on what legal basis, how long we keep it, and what rights you have regarding it, in accordance with the Serbian Law on Personal Data Protection (“Official Gazette of RS,” No. 87/2018), which is aligned with the EU General Data Protection Regulation (GDPR).

1. Data Controller

The controller of personal data is:

Ivonaag
Location: Serbia
Email: info@ivonaag.com

For any questions regarding the processing of your personal data, please contact us at the email address above.

2. What Data We Collect

The Site does not include a contact form or other automated data-collection mechanisms. Personal data is collected only in the following ways:

2.1 Data You Provide Voluntarily

When you contact us via info@ivonaag.com or through social media (e.g., Instagram), we collect the information you choose to share – such as your name, email address, message content, and any other details provided to discuss a potential collaboration or service.

2.2 Data Collected Automatically

When you visit the Site, certain data may be collected automatically through the Site’s technical infrastructure (WordPress) and any analytics tools in use, including:

  • IP address
  • Browser type and version
  • Device operating system
  • Pages visited and time spent on them
  • Referral source
  • Data collected via cookies (see Section 5)

This data is generally collected in aggregate/statistical form and does not typically allow for direct identification of the visitor.

3. Purpose of Processing

We process personal data for the following purposes:

  • responding to inquiries and communicating with prospective and existing clients;
  • preparing proposals and carrying out agreed collaborations (video production, visual content creation);
  • improving the functionality and content of the Site;
  • analyzing site traffic and user behavior (where analytics tools are used);
  • complying with legal obligations, where applicable.

4. Legal Basis for Processing

Personal data is processed on the basis of:

  • Consent – when you voluntarily provide data via email or social media to get in touch;
  • Pre-contractual steps taken at your request – when you communicate with us to request a proposal or discuss a collaboration;
  • Legitimate interest – for basic technical and statistical processing needed for the Site to function and improve.

5. Cookies

The Site is built on the WordPress platform, which may use technically necessary cookies for the site to function properly. If additional cookies are used (e.g., for statistics via tools like Google Analytics), they are used solely to understand how the Site is used and to improve the user experience.

You can control and/or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

6. Sharing Data with Third Parties

We do not sell or rent your personal data to third parties. Data may be shared only with:

  • Technical service providers (e.g., hosting provider, WordPress infrastructure) who process data on our behalf to keep the Site running;
  • Social media platforms (e.g., Instagram), if you contact us through those channels — in which case that platform’s own privacy policy also applies;
  • Competent authorities, only where required by law.

Any service providers are required to process data in accordance with applicable data protection regulations.

7. International Data Transfers

If any service providers (e.g., hosting, analytics tools) are located outside the Republic of Serbia, data transfers will be carried out in accordance with the conditions set by the Law on Personal Data Protection, ensuring an adequate level of data protection.

8. Data Retention

We keep personal data only for as long as necessary to fulfill the purpose for which it was collected:

  • email correspondence is kept for as long as a business relationship exists, or until you request deletion;
  • data collected via cookies/analytics is kept according to the settings of the tool used, typically up to 26 months or less.

9. Your Rights

Under the Law on Personal Data Protection (and consistent with GDPR principles), you have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data (“right to be forgotten”), where legal conditions are met;
  • request restriction of processing;
  • object to processing based on legitimate interest;
  • withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
  • lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia, if you believe your data has been processed in violation of applicable regulations.

Requests regarding the above rights can be sent to: info@ivonaag.com.

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or applicable law. Any changes will be posted on this page along with an updated “last updated” date.

12. Contact

For any questions about this Privacy Policy or how your personal data is processed, please contact us at:

Email: info@ivonaag.com

We use cookies to ensure you get the best experience on our website. For more details, please read our Privacy Policy.

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